Contact our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the Vegastars team by live chat, email or phone for timely help. Use support for login and account queries, payments for billing issues, or affiliates for partnership enquiries. Provide your account ID and a brief description so the team can locate your account and resolve the matter quickly. Live chat is best for urgent issues. Channels cover deposits, withdrawals and game access queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email (English only) |
| General enquiries | [email protected] - Account, billing and general enquiries |
| Affiliate enquiries | [email protected] - Partner and marketing enquiries |
| Phone | +61 2 4983 7216 - Calls and SMS available |
| Working hours | Mon-Fri, 09:00-18:00 AEST (local hours) |
Email Support
Email is our preferred contact method for detailed requests, account issues or cases requiring documents or explanations. Please use a clear subject line and attach any relevant files. Include your full name, registered email and a current phone number to avoid delays. We respond to complete enquiries faster, so accurate contact details help speed up verification and resolution.
Contact Form
Response Time
Contact Vegastars Support via live chat, email or the Help Centre for account or payment queries. Most inquiries are answered within one business day. Complex cases - such as detailed verification or payment investigations - can take longer depending on their nature. We'll keep you updated by email until the issue is resolved.
Feedback
Send feedback, suggestions or ideas to improve the site - we review every message carefully and use your input to improve the service and user experience. Short notes on features, bugs or bonus ideas are welcome. Pop your thoughts into the feedback form or live chat and we’ll consider them for future updates.